FREQUENTLY ASKED QUESTIONS

Question 1

Lithium Battery

Answer

It is recommended the battery is fully charged before using the E-Bicycle. The Battery needs to be connected with 240v cable supplied on mains socket before powering it on. Inappropriately charging the battery will void its warranty

Question 2

How long does shipping take?

Answer

We use Priority Mail through Parcel Force or DHL. Shipping can take anywhere from 3-4 business days after your order has been received and processed. We will confirm once your order has been received and send a tracking number once your order has been shipped to you.

Question 3

Warranty

Answer

We offer 1 year return to base warranty to brushless motor. Damaging the E-bicycle to its electrics and wiring will have an immediate void to the bike warranty.

Question 4

What is your refund/exchange policy?

Answer

In an event you want to exchange or require Full Refund of the product. The items needs to be in its original packaging and not been CHARGED and USED on the road. Our Refund Policy is strictly in line with distance selling regulations.

HybridVelo woud like to offer an Apology For Running Out of Stock. Please register your interest and you will be notified once we have them. They are being made as we speak!

FREQUENTLY ASKED QUESTIONS