FREQUENTLY ASKED QUESTIONS
Frequently asked questions
It is recommended the battery is fully charged before using the E-Bicycle.
How long does shipping take?
We use Priority Mail through Parcel Force or DHL. Shipping can take anywhere from 3-4 business days after your order has been received and processed. We will confirm once your order has been received and send a tracking number once your order has been shipped to you.
We offer 1 year return to base warranty to brushless motor.
What is your refund/exchange policy?
In an event you want to exchange or require Full Refund of the product. The items needs to be in its original packaging and not been CHARGED and USED on the road.